Returns & Exchanges
At Kiki McDonough, we want you to be delighted with your jewelry; however, if you are not entirely satisfied, you may return your purchase within 14 days of receipt for a refund or exchange. Please ensure that all items remain in their original condition with all security tags and luxury packaging intact.
Request a Return
Contact our client services team or log into your account to initiate a return request and receive your Return Merchandise Authorization (RMA) number.
Prepare Your Package
Carefully place the jewelry back into its original Kiki McDonough presentation box and secure it inside the original shipping carton along with the completed returns form.
Complimentary Collection
Use the provided pre-paid shipping label to schedule a collection with our designated courier or drop off the package at an authorized service point.
Quality Inspection & Refund
Once our specialists have verified the condition of the piece, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing